Terms of service

Last updated: 12/16/2025

1. Overview

This website is operated by TIDEPOOL (“we,” “us,” “our”). By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”). These Terms apply to all users of the site including browsers, customers, merchants, and content contributors.

Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use our Services.

2. Online Store Terms

By using our store, you represent that:

  • You are at least the age of majority in your state or province of residence, or you are using the Service under the supervision of an adult.

  • You will not use our products for any illegal or unauthorized purpose.

  • You will comply with all applicable laws when using our site and purchasing our products.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission from us.

4. Accuracy, Completeness & Timeliness of Information

We are not responsible if information on this site is not accurate, complete, or current. Product descriptions, pricing, availability, and content may be updated or changed at any time without notice.

5. Modifications to Products, Prices & Services

Prices for our products may change without notice.
We reserve the right to modify or discontinue products or Services at any time.

6. Products or Services

All TIDEPOOL products are sold as-is and are formulated as dietary supplements intended for adult use.
We strive to display product colors, packaging, and descriptions as accurately as possible, though variations may occur depending on screen settings and production batches.
We reserve the right to limit sales to certain regions or customers.

7. Billing & Account Information Accuracy

You agree to provide current, complete, and accurate purchase and account information for all transactions.
We may refuse any order or limit quantities purchased per person or household at our discretion.

8. Pre-Orders

Certain products may be offered as pre-orders.
By placing a pre-order, you acknowledge and agree that:

  • Pre-order timelines are estimates only and may change due to production or logistics factors.

  • Our current estimated pre-order shipping window is 3–5 weeks.

  • Delays do not constitute grounds for liability or damages.

  • You authorize us to charge your payment method at checkout to reserve your order.

9. Refunds, Returns & All Sales Final

Due to the nature of our consumable products, all sales are final.
Refunds may be offered on a case-by-case basis at our discretion, typically in situations involving damaged, defective, or incorrect items.

We do not accept returns or exchanges of opened or consumed products.

10. Optional Tools

We may provide you with access to third-party tools, such as Shopify Inbox and payment processors.
We do not control these tools and assume no liability for your use of them.

11. Third-Party Links

Our site may include links to third-party websites not affiliated with us. We are not responsible for examining or evaluating their content or accuracy, and we do not warrant or assume liability for any third-party materials or websites.

12. User Comments, Feedback & Submissions

If you voluntarily submit comments, feedback, or ideas, you grant us the right to edit, copy, publish, distribute, or use them in any medium without compensation.
We are not obligated to maintain comments in confidence.

13. Personal Information

Your submission of personal information through our store is governed by our Privacy Policy.

14. Errors, Inaccuracies & Omissions

Occasionally, information on our site may contain typographical errors or inaccuracies.
We reserve the right to correct any errors or update information at any time without prior notice.

15. Prohibited Uses

You agree not to use the site or our Services for:

  • Illegal purposes

  • Violating any laws or regulations

  • Infringing upon intellectual property rights

  • Harassing, harming, or discriminating against others

  • Transmitting malware or harmful code

  • Interfering with security features of the site
    We reserve the right to terminate your use of the Service for violating any prohibited uses.

16. Health & Supplement Disclaimer

Our products are dietary supplements intended for adults.
Statements made on this website have not been evaluated by the FDA.
Our products are not intended to diagnose, treat, cure, or prevent any disease.

17. Intellectual Property

All content on this website — including the TIDEPOOL name, pending trademarks, logos, branding, product designs, packaging artwork, digital assets, and written descriptions — is the exclusive property of TIDEPOOL.
Unauthorized use, reproduction, or distribution is strictly prohibited.

Even while trademark registration is pending, all branding is protected under common law intellectual property rights.

18. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free.
All products and services are provided “as-is” without warranties of any kind.
TIDEPOOL shall not be liable for damages of any kind arising from product use or inability to use the Service.

19. Indemnification

You agree to indemnify and hold TIDEPOOL harmless from any claims arising from your breach of these Terms or misuse of our Service.

20. Severability

If any provision of these Terms is deemed unenforceable, the remaining provisions shall remain in full effect.

21. Termination

These Terms remain in effect unless terminated by either party.
We may terminate access to the Service at any time for violations of these Terms.

22. Entire Agreement

These Terms, along with our Privacy Policy and other posted policies, constitute the entire agreement between you and TIDEPOOL.

23. Governing Law

These Terms and any related agreements are governed by and interpreted under the laws of the State of Georgia, without regard to conflict-of-law principles.

24. Contact Information

Questions about these Terms of Service should be sent to:
support@thetidepool.co