How to Reach Us

Our team is here to help with any questions about your order, shipping, product details, or general inquiries. You can reach us through the following support channels:

Email: support@thetidepool.co

This is our primary support method and ensures the most reliable response.

Website Inbox:

For real-time support, you may see a chat option available on our site. When our team is online, we’ll respond live. If we’re unavailable, your message will be routed to our inbox and we’ll follow up via email within our standard response window.

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Response Times

We aim to respond to all inquiries within 1–2 business days.

Support hours are:
Monday–Friday, 9:00 AM – 9:00 PM EST

Messages received outside these hours, including weekends or holidays, will be answered the next business day.

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Order Support

If reaching out about an existing order, please include:

• Your order number

• The email address used at checkout

• Any relevant photos or details (for damaged or incorrect items)

Providing this information helps us resolve your request quickly and accurately.

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Social Media

Stay connected with us for updates, launches, and community content:
Instagram & TikTok: @thetidepool.co

Please note: Social media channels are not monitored for order support.

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Mailing Address

For privacy reasons, TIDEPOOL does not publicly list a business mailing address at this time. All inquiries should be directed to support@thetidepool.co or submitted via Website Inbox.